Return & Refund Policy

At OmaniShop, customer satisfaction is important to us. Please read our return and refund policy before placing an order.

📦 Returns

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery. Share your order details and clear photos or videos showing the issue so we can review your request.

✅ Return Eligibility

To be eligible for a return, the product should be unused, in its original condition, and include its original packaging, where applicable. Some products may not be eligible for return due to hygiene, safety, or other applicable restrictions.

💰 Refunds

Once your return or issue is reviewed and approved, we will inform you about the refund process. Approved refunds will generally be processed to the original payment method. The time taken for the amount to appear in your account may depend on your bank or payment provider.

🚫 Non-Returnable Items

Products that are used, damaged due to misuse, or returned without the required accessories may not qualify for a return, subject to applicable consumer laws.

🔁 Exchanges

If you receive a defective or incorrect product, contact our support team to discuss an appropriate resolution, subject to product availability.

⚠️ Order Cancellations

Cancellation requests should be submitted as soon as possible. Once an order has been processed or dispatched, cancellation may not be possible.

📩 Contact Us

For return, refund, or exchange assistance, contact us with your order details:

📧 Email: omnishopmart@gmail.com

🌐 Website: https://omanishop.in

We aim to review customer concerns fairly and provide appropriate assistance. Thank you for shopping with OmaniShop ❤️